Ph: 833-344-9284
Fax: 570-207-1201
Email: sales@rjsupplyhouse.com

All RJsupplyhouse.com merchandise is guaranteed against defects in workmanship or material for a period of one (1) year from the date of purchase.  RJsupplyhouse.com retains the right to determine if merchandise returned is defective and its judgement shall be final in such matter.  RJsupplyhouse.com’s guarantee shall be limited to refund, at the discretion of RJSupplyhouse.com, not to exceed the original purchase price and shall not include any installation or labor charges of any kind, except where mandated by law.  For Comfort™Seats – this guarantee does not apply to any compression molded wood, solid wood, decorator or economy residential plastic toilet seats used in non-residential installations, including hotels and motels.  This guarantee does not apply to any seats which are modified in any way or used on any installation or unit other than a conventional water closet.  We assume no liability for seats modified or installed on anything but conventional water closets.

No material will be accepted for return without prior authorization.  Authorization to return goods (RGA) will only be provided for goods purchased from RJSupplyhouse.com within 30 days of receipt of merchandise.  A valid proof of purchase (eg: receipt, order #) issued within the last 30 days will be required as proof of purchase prior to authorization.

Material must be returned within thirty (30) days following receipt of the RGA number.  Only material originally sold by RJSupplyhouse.com that is in clean and resalable condition, including original packaging, shall be considered for return.

If the item is not as described or damaged, we will provide a 100% refund, including shipping.  If customer determines the item is not what they wanted, we will provide a refund of the product and sales tax, not shipping, if the item is returned in its original sale condition within 30 days from receipt.

It is the customer’s responsibility to inspect incoming shipments for damage to materials.  Claims for shortages and/or errors should be reported to RJSupplyhouse.com within five (5) days of receipt.

Truck Deliveries/Common Carriers:  Claims of errors, damages and/or shortages must be made within five (5) business days after receipt of materials.  Any claims outside of five (5) days cannot be processed.

UPS/FedEx shipments:  Claims for errors and/or shortages must be made within five (5) business days after receipt of materials.

Manufacturers’ names mentioned on our website indicate brands compatible with Jones Stephens products.  This does not mean the replacement part is manufactured by the brand name mentioned.  The original equipment manufacturer has no responsibility for the quality or suitability of the repair parts sold by Jones Stephens Corp.  Pictures on this website are intended as a general description only and, unless specified, do not represent any particular brand.